This year I have invited my teams to a virtual Burns night on Monday.
‘Please bring your favourite poem/ song/dance by Burns or any of his contemporaries or similar Scottish music. Burns was prolific and one of the joys of his work is that you can find a poem or a view from him on just about anything. If you can find his view on Brexit ‘While Europe’s eye is fix’d on mighty things’, COVID ‘Tae a virus’ , lockdown ‘Here’s friends locked doon on baith sides o’ the firth’, working from home, social distancing ‘Gin a body meet a body, catching Covid, Aye?’, face coverings ‘Fair fa’ your honest, covered face…’, well-being, hobbies, black lives, sourdough, furlough, home-schooling ‘The best laid schemes o’ mice an’ men gang aft agley’, Teams ‘To see oursels as others see us!’ or elearning you’ll win a fab prize.’
Haggis is just haggis, a smile is just a smile.
Our virtual Burns Night featured beautiful music performances from Lauren (Wild Mountainside) and Lorraine ( The Silver Tassie), and the suggestion that we all upload pictures of our haggis dinners to Wikipedia.
During the evening a number of lost Burns manuscripts were given their first public performance. A selection is curated below:
When chapman billies leave the street And drouthy neebors video meet As Waitrose delivery is running late An’ folk begin to accept their fate; While we sat boozing at the telly And getting fou and awfy smelly We think na on the lang Scots miles. The fit bit steps we tracked with smiles That lie between us and our hame Whare sits our sulky sullen dame Gathering her brows like gathering storm Nursing her Deliveroo to keep it warm.
So, Shall Distance
This tale o’ truth I shall read, woman and mother’s son take heed; Whene’er to drink you are inclin’d, Or social joys run in your mind, Think! ye may buy joys for now But wi’ mair pox horrible and awfu’, Three lawyers says it is unlawfu’.
We think na on the lang Scots miles, The mosses, waters, slaps, and styles, That lie between us and our hame in argyle house, Ah, gentle dames! it gars me greet, To think how many counsels sweet, How many lengthen’d, sage advices, The workers wish the boss, consise is.
That dreary hour she opens Teams in; On such a night she was online in. The storm without might rair and rustle, Karen did na mind the storm a whistle. Till first ae system, syne anither, Gave up working a’ thegither, And roars out, “Media Hopper doesnae work!” And in an instant all was dark: And scarcely had she Liam rallied, When out the hellish legion sallied.
As bees bizz out wi’ angry fyke, When plundering herds assail their byke; As eager runs the market-crowd, When “Catch the thief!” resounds aloud; So Karen runs, the witches follow, Wi’ mony an eldritch skriech and hollo.
To LISC Ah, Karen thou’ll get thy fairin’! In ITC they’ll roast thee like a herrin’! And KSC awaits thy commin’!
The Cotter’s Night Locked In
O Scotia! my dear, my native soil! For whom my warmest wish to Heaven is sent, Long may thy hardy staff of IT toil Be blest with health, and peace, and sweet open content! And O! may Heaven their simple lives prevent From covid’s contagion, weak and vile! Then howe’er crowns and coronets be rent, A virtuous populace may rise the while, And stand a wall of fire around their much-lov’d isle.
The judge reminded us that this is one of the most important things you can do as part of civic society and I can add that it is also a huge credit to the Scottish Courts system that they have managed to digitally transform their operations in this way.
‘These facilities have been specifically designed to provide a safe environment for jurors during the pandemic – and support the administration of justice in relation to the most serious criminal cases.’
I was really impressed with how well organised it was, how safe I felt covid-wise and how immersive and intense the experience was despite the distance. I might even suggest that since the cinema business may never recover from this pandemic, this set up might be the way forward for jury trials of the future. The prospect of being crowded in with 14 other people cheek by jowl in a jury box for a week really does not appeal. The technology and the space afforded by the multiplex made it possible to concentrate fully on the content and conduct of the trial.
We each had an individual camera so they could see us, but there is no 2-way audio link between the jury and the court. That is, they can speak to us and see us, and we can see them, but we cannot speak to the court ( except via our jury wrangler and clerk of court) .
If you get called you should definitely do it if you can.
That was mostly pre-covid, of course. It will be interesting to see how the adult and community education sector, which has traditionally relied on high-touch, small group, locally based delivery changes for the future. I expect there will be a renewed emphasis on economic recovery and reskilling.
A hundred years ago, as Britain recovered from a devastating World War, the Ministry of Reconstruction published an extraordinarily powerful report, visionary in its scope and practical in its detail, on the key role adult education had to play in fostering an active democracy, enriching communities, and nourishing curiosity and a love of learning. Adult education was it argued, ‘a permanent national necessity’. We took these words from the 1919 Report as the vision for our Centenary Report. ‘We believe that ‘universal and lifelong’ access to adult education and learning is as necessary now as it was in rebuilding our society in the aftermath of the War to End All Wars.’
The United Nations Educational, Scientific and Cultural Organisation UNESCO defines lifelong learning :
The integration of learning and living, covering learning activities for people of all ages (at home, at school, in the workplace, in the community, etc.) through formal, non-formal and informal modalities, which together meet a wide range of learning needs and demands.
The UN Sustainable Development Goal 4 supports adult education ‘to complement and supplement formal schooling, broad and flexible lifelong learning opportunities should be provided through non-formal pathways with adequate resources and mechanisms and through stimulating informal learning, including through use of ICT.
In developing an understanding of the perceptions of digital leaders in relation to diversity leadership in their workplace this study has found that there are personal and workplace factors which influence their motivations, choices and strategies to champion EDI. The data in this study includes a striking mismatch in understanding of the risks associated with championing EDI issues in the workplace. While all of the other managers were quickly able to identify a range of risks, personal and professional, the HR professional implied that they would be ‘surprised to hear’ that there were any risks for individuals in championing EDI. These risks were identified by male and female managers and while they were different in nature, they were nevertheless a serious consideration for each of these individuals. This highlights an area for more work in understanding the support that managers need when they take these risks, to shed light on why some digital leaders are reluctant to champion diversity. It is clear from the responses of these digital leaders that even though they could identify clear business drivers for diversity, that did not entirely mitigate the perceived risks inherent in tackling the structural issues in the workplace. This represents a risk for the sector in that we may put effort into diversity recruitment, and winning external awards for that activity, but do no work to create motivational rewards or the inclusive environments needed for happy workplaces and valuing diversity. Huy (2011) warns that:
‘ limited attentional resources and time pressures in organizational life often lead even well‐meaning, competent executives to neglect the social‐emotional aspects in their strategy implementation actions, and this explains, in part, the tall challenges of making new strategy happen in firms.’(Huy, 2011).
Digital leaders have limited time and attention to give to strategic change initiatives such as EDI and failure to spend time supporting them in the social and emotional aspects of these challenges risks making change a hard task. The data show that managers identify strongly with their role as digital leaders and understand the leadership role in supporting equality, diversity and inclusion in the workplace, and that they consider a wide range of personal and contextual factors in deciding how prominently to champion these issues. Their decisions are mitigated by their perception of risk. There are risks and it is these risks which are weighed up by managers before they make the choice to explicitly champion or ‘sell’ issues. It is clear that while many agree that support from leaders is needed to ensure that diversity initiatives are successful, support for leaders is also essential if they themselves run the risk of backlash and defensive routines by colleagues.
Supporting diversity in digital leadership
In order to move forwards in supporting diversity and inclusion activities promoting diversity in digital leadership in higher education it is important that universities recognise that:
Digital leaders represent a distinct identity group as distinct from other professional service areas and academic leaders.
Digital leaders struggle to find clear direction from the top with regard to EDI values in their organisations to which they can relate.
Recruitment and retention to the IT department is a highly competitive area with structural and contextual issues shaped by industry beyond higher education.
Practical steps can be taken to address the needs of digital leaders by:
Ensuring that IT staff are highlighted as a distinct group in organisational data reporting so that diversity can be tracked, evaluated and researched.
Including in diversity leadership programmes explicit understanding of the overlapping sectoral contexts of higher education and the tech sector.
Gaining a nuanced understanding of the career trajectories and personal identity backgrounds of digital leaders as a group who play an increasingly important role in organisational success.
Organisational development and HR professionals can support digital leaders by:
Engaging directly with the structural and power inequalities manifesting in the tech sector.
Recognising that even where they may be a clear management business case accepted for EDI, the reality for digital leaders delivering it carries inherent personal and professional risk.
Providing support for mangers who champion EDI where they themselves run the risk of backlash and defensive routines by colleagues.
You’ll remember that in the hot, hot offices of ISG on campus we had a bit of discussion about menopause. It was quite ‘the talk of the Steamie’ after I presented about it at the ISG all-staff meeting in Gordon Aikman Lecture theatre.
I’ll be presenting about it again at the upcoming Advance HE EDI conference in the Spring. I’m also presenting about ‘tempered radicals’, but that’s a different story. Or perhaps not if it is all about heat.
In order to be up to date though we’d have to be thinking as employers about the different experience for menopausal women of working from home. During Covid, but perhaps for longer by choice.
Mary reminded me to update my thinking.
Working from home may infact be the best thing to happen to menopausal women as we now have choice, flexibiity and control over the temperature, number of cushions and our layers of clothing.
There was some evidence previously that working from an office while female and menopausal was so horrible that we lost women from our workforce at just the moment that they are at their most wise. Perhaps now we will be able to keep them.
In common with many other universities we worked with students over the summer to prepare for hybrid learning and teaching. LTW recruited and managed 44 student interns who migrated over 3000 courses from 20 schools into the institutional template in our VLE.
The Learn Foundations project team is experienced in employing student interns to support business requirements generated as a result of the implementation of the Learn Foundations approach. This year however, the number of interns working with the team and School colleagues was quadrupled and the students all had to work remotely as a result of the Covid-19 pandemic.
From the support provided by the student interns, the following was achieved:
Over 3000 20/21 courses migrated onto the Learn Foundations template;
Over 1000 of the above courses supported with content migration;
Over 100 academics liaised with directly regarding content migration;
Over 600 courses were mapped with over 80, 000 items reviewed to allow for an institutional baseline for Learn courses to begin to be created;
Undertook over 16, 000 accessibility checks across circa 2000 19/20 Learn Courses to understand ‘how accessible’ content and courses are within Learn;
Careful thought went in to supporting the interns to bond as a team and structure their days with a mix of work, set breaks and social activities to keep them busy, motivated and refreshed. A daily briefing session was held to discuss tasks, review progress and allocate activities, this also provided the interns with an opportunity to come together as a team. These sessions have been positively evaluated by the students who valued the structure and sense of purpose they provided. They also enabled students to raise questions with team members about technical questions and other issues.
“Having a set time for a call each morning was great as it provided a structure and set out the tasks. It also allowed us to feel more a part of the team.”
In addition to the morning briefing, the team instigated a twice-weekly social hour for students to come together and have a bit of fun. These served to support team bonding and break up work flow. These were managed by the project manager and project administrator and were positively evaluated by the students.
“The social hours were great to allow us to bond as a team. It created a healthier atmosphere and made us more comfortable working with each other.”
With such a large number of interns working remotely there was a risk that the coordination of task allocation and delivery could become fragmented and messy. Microsoft Teams was used as a work platform with one central channel for all students and latterly, additional work specific channels were created for those students involved in certain tasks.
“I think working on Microsoft teams, having dedicated channels and a daily meeting worked well.”
There were challenges in managing workflow throughout the internship as a result of the large number of students involved and rapidly changing business requirements as a result of the speed with which School colleagues were adapting and adjusting to new ways of working. When there was a break in workflow, students were encouraged to use LinkedIn Learning as a tool for professional development.
Hardware, software and the internet
Students were offered hardware to ensure they were able to deliver their work from home. In previous years, computers and laptops would have been available from an office base. Some of the students experienced a delay in receiving hardware which had an impact on their ability to get started straight away with their work.
The students commented on the challenges of remote working. Some experienced periods of isolation and felt separated from their colleagues; most appreciated the effort that went in to building a team and keeping them involved and busy.
“It was tough doing this remotely as you couldn’t really get to know your colleagues. The social hours helped but I think it was often tough to organise fun activities with each other and people often backed out.”
“It was really nice that we were given so much social time, as it felt especially isolating working from home and not meeting other people.”
“It was challenging for a start to bond online however after a few weeks our team became quite close.”
The team was aware that technical and internet issues may impact on workflow and took positive steps to support the interns with hardware and software advice. These issues were taken account of in the work flow to ensure the students were not placed under pressure or disadvantaged as a result of these factors which were out of their control. This was appreciated by the students.
“The team was very understanding of technical or internet issues which was great because that could have been stressful.”
Despite the challenges of engaging with such a large number of student interns working from home, the experience of remote working seems to have been valued by them. They identified the challenges but most also commented on how beneficial the experience had been to them.
“It was a really developing experience because I think I learnt more about working in a team virtually than when working in the office! The number of emails and messages sent also made me much more comfortable with working online in a professional setting.”
“The opportunity to work remotely in a team has been a valuable experience. Because of this, I believe that my communication skills and confidence in working independently have improved.”
Investment and outcomes
Whilst the students have highly evaluated their internship experience, the investment required from the team to support such a large number of students and provide them with a high quality experience, was high, especially by the project manager and project administrator. It is estimated that between them, the project manager and project administrator, invested the equivalent of 4 months of work over the internship period to supporting the students with additional resource from Colleges for supporting students allocated to them. That said, the students delivered a collective equivalent of 21 months of work (based on the hours worked by each intern over the period). This represents a four-fold return on investment. The student interns effectively provided a focused resource boost, at scale, over the 5 months that they were employed.
Whilst this larger number of students has had to be carefully managed, the return has far outweighed the investment, although should this approach be adopted next year, consideration may need to be given to the appointment of an internship coordinator to ensure a continuing positive experience for the students and the ongoing quality of their work. Feedback gained from School colleagues has been unanimously positive about the work completed by the student interns.
Without the considerable impact of the student interns, the project would not have been able to ease the burden from Schools of taking on the Learn Foundations approach, especially at such a business critical time, nor would the project have been in a position to work at such a granular level to ensure courses were effectively migrated to Learn Foundations.
With the dedicated support of the Learn Foundations team, the student interns have become ambassadors for Learn Foundations, widening the positive impact of the approach and demonstrating the value of student as partners in the delivery of University-wide activities.
In lockdown 6,100 people at University of Edinburgh have viewed 51,000 courses on LinkedIn Learning to update their digital skills.
The skills training teams at University of Edinburgh are a pretty impressive bunch. In the last 6 months they have:
They trained almost 3000 staff how to use the learning technologies required for hybrid teaching, including 650 staff who went through the 7 week experiential staff develop programme “An Edinburgh Model for Online Teaching”
Developed and delivered a Digital Manager module as part of the University-wide Edinburgh Manager programme exploring the digital landscape, digital transformation, links to key University strategies and highlighting to managers the importance of developing their and their team member’s digital capabilities. This has been a long struggle to get colleagues in HR to see why this would even be needed, so well done to the digital skills team!
They magicked up from nowhere a whole programme of training for CoVid testers at 2 days notice and 260 people got trained so that 1,000 students could be tested on the first day.
Delivered a Digital Skills Programme of live webinars for semester 1 including over 300 sessions to 2,500 attendees.
Added many new courses and resources to the programme this semester, including the MS Teams webinar which has been attended by over 500 staff and students.
Worked with a student interns to convert and co-create two Python training courses (Introduction to Python & Python for Data Science) to Media Hopper videos which were captioned, set-up in self-enrol Learn courses and made available as OERs.
With the the Academic Support Librarians they delivered start of term presentations and videos to inform new students about ISG’s essential services.
They updated and expanded our Digital Skills Framework which now includes 700 resources that you can use to develop your digital skills.
They created the openly licensed OER Digital Citizenship Guide, developed a Digital Safety module for the Preparing for Study course for students and launched a new training session on Digital Safety and Citizenship.
They supported 84 University of Edinburgh staff to completethe Developing Your Data Skills Programme that ran from Sept 2019 – July 2020. This year there are 207 active participants and we are on target for 300 across the academic year.
And even within LTW we have been updating our own skills. Under the watchful eye of our Head of Operations 122 LTW staff, students and contractors have successfully completed mandatory training in ‘Equality and Diversity Essentials’, ‘Information Security Essentials’, ‘Data Protection’, ‘Understanding Annual Review’ and ‘Anti-Bribery and Corruption‘, and mostly updated our annual leave quotas in People and Money.
On Friday we are going to learn how to make a 3D paper star, Gingerbread cocktails and florentines.
Val McDermid’s drama was written alongside a MOOC developed by University of Dundee.
That MOOC is now dead. It’s an x-mooc.
But at Edinburgh MOOCs are alive and kicking.
Three new University of Edinburgh MOOC courses were launched in the first half of 2020 (Data Ethics, AI and Responsible Innovation; COVID-19 Critical Care: Understanding and Application; Making Blended Education Work), two are in their final stages of development (Christian-Muslim Relations: History, Scripture, Theology, Politics; Chronic Respiratory Diseases in Primary Care Settings) and will launch in early 2021.
As with other areas of University activity, Covid-19 has had an impact on our activities. Early in the pandemic Learning, Teaching, and Web Services were able to help the Critical Care team in MVM respond to a global shortage in health professionals trained to work in critical care settings by redeveloping teaching materials from an online masters degree into a MOOC delivered on FutureLearn. The course was launched in early April and rapidly achieved 46,138 enrolments worldwide, filling an essential gap in training for frontline workers.
Over the summer, in response shift to hybrid teaching and the need to support new students with the information and study skills they would need for this new way of learning in higher education we delivered 5new student-facing courses on Learn to help our new and returning students transition to hybrid teaching. These courses were designed to scale, making them available as cross-cutting, institution-wide courses for all students.
We anticipate capacity to develop new courses in early 2021 and will work with the MOOC strategy group to alignwith emerging adaptation and renewal strategies.
In the last year MOOCs have had direct links to University strategies including;
Data Driven Innovation: offering pathways into using data for development and growth
Sustainability: Tackling climate change and sustainable food production
Public Engagement for Research: openly communicating research outputs, and
Widening Participation: encouraging a culture of lifelong learning and offering accessible education
The global pandemic has shifted many of the University’s strategic plans and priorities, in April 2020 the MOOC “COVID-19 Critical Care: Understanding and Application” was rapidly produced to facilitate sharing of resources as part of the University’s response to the global pandemic. The fact that the materials have been developed in conjunction with the OER service in ISG ensures that we are able to support the university’s strategic goals in delivering open educational resources easily, across global platforms.
Looking forward, the MOOC Strategy Group will be asked to consider how MOOCs can support the University’s adaption and renewal work. Recommendationswill include 1)closer alignment between MOOCs and onlinemastersprogrammes, 2) enabling opportunities for recruitment and sustainable repurposing of teaching materials and resources and 3)closer alignment of MOOC production to the work being done in curriculum review and values–based education in the Edinburgh offer, 4) contribution to the global demand for staff/faculty development support for online learning through the sharing of anEdinburgh model for online teaching.
MOOCs continue to be a recruitment tools which gives the University a visible and high quality presence on global platforms where learners search for online courses. The numbers of people worldwide who have been searching for online learning during the global pandemic lockdown has increased hugely. This is an area of recruitment activity which is ripe for further investment.
The LTW teams continue to work with academic colleagues to get the best value for money and return on investment from MOOC materials. The Fundamentals of Music Theory MOOC continues to be a popular course running on Coursera. The academic team have already repurposed the core materials of the course into a 20 credit level 7 foundation course for UG applicants to the music programmewho do not have A pass marks at A-Level or Advanced Higher (or have passed the MOOC). The team also have a pending student experience grant application proposal to further repurpose the materials as an eBook. This is an excellent example of how the investment in high quality teaching materials can be maximized by ensuring activities are aligned. The course ‘Learning for Sustainability: Developing a Personal Ethic’, which has not run since 2015 is being updated and will be relaunched on FutureLearn soon.
Globally there has been an increased interest in online education and the demandhas continued for flexible lifelong learning that supports changes in the workplace. Discussions about microcredentialling continue at national level with in the SFC and internationally via UNA Europa. To enable this flexibility there is growing interest in both stand-alone for-credit courses and microcredentials. The idea of bundling short courses to provide micro-programmes and microcredentials is something each of our MOOC platform partners are working on, developing new products that work for both universities and the lifelong learner. We have been working with partners on a number of experiments in this area, keeping Edinburgh at the forefront of this innovation.
We prioritised linguistic accessibility during the production of ‘Nitrogen: A Global Challenge’ MOOC on edX. To truly make an impact, the course would have to reach practitioners whose daily work is directly affected by nitrogen, such as farmers around the world. One of the goals of team is to create translations and it is currently available in seven languages (English, Hindi, Sinhalese, Urdu, Nepalese, Dari, and Hungarian) three more translations (Bengali, Maldivian and Dzonhgka) are on the way. In future, we plan to translate the course to several other major world languages such as Spanish and Chineseto cover the four most spoken languages of the world (English, Hindi, Spanish and Chinese).
In 2019 the University’s Business School launched its first credited microcredential, a MicroMasters in Predictive Analytics, on edX. In October 2020 the Business School launched a further Professional Certificate in Marketing Fundamentals, anot-for-credit, two course CPDprogrammealso delivered on edX. We are currently working with the Vet School to bundle three existing MOOCs as a ‘Specialisation’ on Coursera (also not-for-credit), with a launch date early in the first half of next year. These experiments will provide valuable feedback on the demand for different types ofmicrocredentials on our different partner platforms, helping the University to make informed decisions for targeted future activities.
In completing a reflective portfolio for my doctorate i have had to demonstrate the link between the theory I have read, the study I have done and my ongoing professional role in a rapidly changing, but under-researched area. Theory and practice are definitely intertwined for me as everything I have done has fed directly back into my practice and I have brought my experience of practice over many years to the analysis I have done. This record of my journey as a scholarly practitioner has given me insights and helped me to learn from my experience. My own reflexivity and commitment to a feminist research ethic form a key part of my justification of the level that has been reached in my doctorate.
Doing the work has had impact on my ongoing practice in several ways. It has provided a framework and structure for me to engage with some thinking I needed to be doing in my own role to combine digital leadership and diversity leadership. One of the findings in my data was that digital leaders have very little ‘bandwidth’ available to engage with EDI issues in any nuanced way, over and above their day jobs. This would have been equally true for me had I not set aside this time to engage with the research. My practice is undoubtedly now more research informed, and I hope better as a result.
Doing an up to date literature review has also given me the confidence and credibility to talk about EDI issues in professional fora. Previously I would have been drawing only on my own experience and opinions whereas now I am able to reference more published evidence which is academically credible rather than the management consultancy reports from Gartner, PWC etc. which flood my inbox. Engaging with feminist research philosophy has helped me to think about what the elements of feminist practice can be, and has served to make me more able to engage with my academic colleagues who write about being a feminist manager.
One of the recurring themes which appeared in the literature I was reading was the importance of data driven decision-making in organisations. In my professional role I continue to engage surveys and gather data about university IT staff experiences. I have a data researcher who works with me. In the period we have done 2 large surveys; one on workplace experiences of EDI and another on EDI elements of working from home during Covid lockdown. These surveys provide data which will be the basis of management decision making in my organisation as we move forward. While these new surveys ensure that I will continue to present, contribute to and practice leadership in digital and diversity leadership. I will disseminate those findings to the sector, applying what I have learned from my time as a research student in years to come.
When I began my thesis there was relatively little published research looking at the experiences of managers in professional groups in higher education and even fewer looking specifically at university IT departments. In the course of the 3 years there is now a bit more published research about professional staff including a 2018 book which explores a range of aspects of working in universities but still very little about the group of which I am part – those with specific digital leadership roles, or my specific area of investigation – managers’ experiences of equality, diversity and inclusion. It is precisely in this area that this study has attempted to fill an important lacuna in practitioner research. The other researchers working in this area have similarly highlighted that this area is a gap, and this serves to make my study even more timely, relevant and of interest to the sector.
In their 2018 book ‘Professional and Support Staff in Higher Education’ the authors note the absence of input from any digital, HR or IT professionals and suggest that there is more work to be done in integrating the contribution of these groups to leadership and to scholarship.
“we (as contributors, colleagues, and more broadly as institutions) must take some deliberate steps to promote greater inclusion amongst authors contributing to research regarding professional and support staff, especially those who do not currently see themselves as part of the scholarly conversation. Professional and support staff within higher education are diverse, their roles multifaceted, and their contribution and experiences under-examined.”(Bossu, Brown, & Warren, 2018, p. 460)
The findings of this study may also be of particular interest or usefulness to practitioners and researchers working in universities who are interested in understanding how colleagues in professional roles relate to their larger organisation when they think about leadership of equality, diversity and inclusion.